Chat bot analytics


#1

Hi All,

How do I see where the users are dropping off in a chatbot flow? Does a chatbot have analytics and how does one access that?

All the best

Barry


#2

Hi @Barry_Walls,

Thanks for your question. You can also send questions to help@leadshook.com as well esp. if you’re sharing urls to your decision trees.

We provide you with the ability to add whatever tracking solution you want. E.g. GA, FB analytics, hotjar etc etc

You can integrate directly with GTM or add individual scripts.

Some users also use node-level JS events to push individual answers into GA and use events flow report to see dropoffs etc.

The training module is here:

Access courses from inside LeadsHook. Go to Help > Training & Courses

Then select this course…

And then go to Module 10:

If you prefer written instructions then please see this article from our knowledge-base: