How to report issues for a fast response from support


#1

Please help us with clear descriptions so we can help you.

When reporting issues it’s important to explain things well. The best is to report via a video.

OPTION 1: How to report via video (fastest for you and also easiest for us to see issues).
You can use a free tool like Jing: https://www.techsmith.com/jing-tool.html
Jing limits videos to 5 min but that’s enough to report issues.

OPTION 2; The 2nd option (most popular) is to include images with annotations to explain what’s going on.

BEFORE YOU REPORT ISSUES, PLEASE TEST IN ANOTHER BROWSER AND IN PRIVATE/INCOGNITO MODE. IF THIS WORKS THEN PLEASE DELETE YOUR COOKIES AND CLEAR YOUR CACHE AND TEST AGAIN. THIS TENDS TO FIX MOST ISSUES.

HOW TO REPORT ISSUES

Step 1: If you’ve having issues then please reply with your account url, decision url, direct link or embed page whichever is appropriate:

Account URL: https://your-account.leadshook.io/
Decision Tree URL:

Direct Link:

Embed Page: URL of the page where you have embedded your decision tree.

Step 2 (if required): When your decision tree is not working as expected then it’s best to supply us an image or video of issues you’re facing.

Sometimes issues are related to your computer, internet connection, operating system or browser so we may not be able to replicate your issues (yes it does happen). We’ll ask for this information if required.

Please use CHROME brower. Go to the Javascript Console as shown below:

And give us the screen shot of your page with the JS console as shown below:

Please upload image to your support topic.

How to add images to your support topic:


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#2

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