Problem with Leads Downloads


Hi, Nik,

I want to download leads from a decision tree. However, the icon which is the one the training says to use is greyed out and I can’t click on it no matter what I try … including trying a different browser and relogging in.

Wondering if something’s gotten broken …

Cheers, Trudy


Hi @Trudy,

It’s greyed out when no emails have been captured for that DT.

Otherwise please post DT link and I’ll have a look.



Hi, Nik

You’re right. I put in a test lead and it works great.

Learned something new :slight_smile:

Thanks, Trudy