Troubleshooting Steps


#1

Decision tree not behaving like it’s supposed to?

STEP 1: Setup your test environment

Please open the JS Console on Chrome browser.

Use the keyboard shortcuts.

On Windows and Linux: Ctrl + Shift + J.
On Mac: Cmd + Option + J.

OR

Select the Chrome Menu icon, menu -> More Tools -> JavaScript Console. Or if the Chrome Developer Tools are already open, press the ‘Console’ tab.

More details in this video:

STEP 2
a) Clear Cache
b) Clear Cookies
=> Test

Still not working?

STEP 3
a) Try incognito
b) Try another browser
=> Test

If it works on one browser than it’s probably an issue with browser extensions.

We’ve seen Grammarly (https://www.grammarly.com/) break the LeadsHook text editor and not save content.

Still not working?

STEP 4
Please contact support.